Sunday, August 13, 2017

Custom Ordering: Part 1

What if you order something to be custom made and once it’s delivered you don’t like it? You have your expectations and internal image of what you are expecting and maybe it doesn’t live up to that.  What can you do keep that from happening and ensure you are clear on what will be delivered for what you are paying? Let’s walk thru the process.

First, before deciding on which manufacturer to work with, check out their references, previous work, put your own eyes on their finished product so you have a clear idea of what you can expect on your product. 

Next, work with the manufacturer you have chosen to clearly design the item you are ordering. Be specific and have in writing the materials to be used, the dimensions and final finish. Do not skip this step. Do not make assumptions.

Then, have a written estimate which clearly spells out the above details and final price with estimated time frame for delivery or installation.

Once the order is placed, do not “check in” on the project until a week or so before it is scheduled to be completed. The more time the manufacturer has to spend responding to your emails or calls, the more time that is taken away from them working on your project.

If the item is delivered and doesn’t match your written design and estimate, contact your direct contact at the manufacturing company. Clearly and calmly describe the issue. Yelling or making accusations will not get you very far.

Next time we will continue to explore the best way to deal with a custom order that is incorrect. Have you ever had something like this happen to you? How did you handle it? I’d love to hear. Email me at

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