What if you order something to be custom made and once it’s
delivered you don’t like it? You have your expectations and internal image of
what you are expecting and maybe it doesn’t live up to that. What can you do keep that from happening and
ensure you are clear on what will be delivered for what you are paying? Last
time we discussed the proper process to go thru to order something to be custom
made. Today we will explore what to do if it is delivered incorrectly.
So you’ve done your due diligence, all the details and
pricing is documented and you’ve waited patiently for your custom item to be
delivered or installed. Only, once it is delivered, you discover it is
incorrect. You calmly contact the manufacturer and discuss how to resolve the
issue. If you have the paper trail of all the details and pricing in order, it
makes resolution of the mistake a much simpler matter. If all you have is your
word and what you thought it was going to look like, there is not much you can
stand on to dispute that what was delivered was incorrect.
Most manufacturers who have been in business for years and have
a good reputation, will do everything they can to make the mistake right. If
the mistake is yours, expect that they may charge you to make the changes you
are requesting. If this is the case, find out how much they will charge you so
you can be prepared or decide if you will live with the original item
delivered.
Probably the most important element to dealing with an issue
like this is to clearly understand and take responsibility of anything that is
your fault or problem and not immediately jump to the conclusion that it is
someone else’s problem. If it is your mistake, take full responsibility and
ownership of it. If it is the manufacturer’s fault, work with them to come up with a remedy and
timeframe for resolution.
Have you ever had something like this happen to you? How did
you handle it? I’d love to hear. Email me at Jessica@webbercoleman.com
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